FAQs


Who is Lush Highstreet Clothing Store?

Lush High Street Clothing Store is an online retail store selling high street fashion lines from renowned brands, offering our customers high-quality clothing at very competitive prices

Where do we source our Clothing, Footwear &  Accessories?

We source our clothing from suppliers of ex-chainstores / highstreet stores, as well as wholesalers & manufacturers of clothing mainly in Europe. We stock brands such as F&F, Asos, Gap, Top Shop, New Look, Matalan, City Goddess London, Mark& Spencer among others. 

Why are some of the original labels cut?

Part of our stock is ex-chainstore and this is a requirement to cut labels, to prevent store returns. However, this doesn't compromise quality of the clothing, all our clothing is still brand new. 

Do you sell seconds?

All our clothing is Original and Brand New. 

Do you allow returns?

Lush clothing store offers hassle free returns. If you are not happy with your order as long as it is returned to us in it's original condition within 14 days. ( Please refer to the return policy)

What if i receive a faulty product?

If any item is faulty we will exchange another item of the same ordered, if no longer in stock, you can exchange with another of the same cost. 

Where do you ship?

We ship country wide. We are in the process of setting up a pick up point. You shall be notified in due course. 

When will i receive my order?

We ship in 2-4 working days depending on distance. 

What form of payment do you accept?

We accept Mpesa, Cash on delivery, or Credit / Debit cards which is paid via Pesapal for security purposes.